FAQs

You can reach our customer support team by email at support@axfira.com. We’re available Monday through Friday, from 9:00 AM to 5:00 PM (EST).

We accept Visa, MasterCard, and PayPal for all online purchases.

Once your order is processed, tracking information may take 2–3 business days to appear in the carrier’s system.
If your tracking number isn’t updating after a few days, please contact the carrier or reach out to our support team for assistance.

We accept returns within 30 days of purchase for unworn, unwashed items in original condition.
For full details, please review our Return & Refund Policy.

After your order ships, you’ll receive a confirmation email with a tracking number. Use it to follow your shipment’s progress.

Yes. Exchanges for size or color are available within 30 days of purchase.
Please contact support@axfira.com to begin the exchange process.

If you don’t see your question here, feel free to email us at support@axfira.com and our team will be happy to help.